Customer Terms of Service Disclaimer
Welcome to the Wintergreen family! We appreciate your time and business. Wintergreen sells thousands of products that are used in a variety of ways by different customers. This includes products that may be used for heavy duty commercial applications to light duty residential applications to products that are made for retail resale. In order to provide all our customers with the best value and standards, we've created general product guidelines to help everyone succeed.
Product Brands
Wintergreen's product brands are highly regarded. They provide credibility to those who use them or re-sell them. Companies found to be misrepresenting these brands will be prohibited from buying them or re-selling them if corrective action is not achieved. By maintaining the quality of our product brands, it ensures that all customers benefit and Wintergreen actively works to maintain proper representation to ensure companies are not selling counterfeit goods in our name, making claims that are not true or otherwise misrepresenting our product brands in ways deemed outside the scope of normal use.
Wintergreen maintains the following product brands and technologies, including:
- Wintergreen Lighting ®
- Kringle Traditions ®
- Red Sleigh ®
- Red Sleigh Commercial ®
- OptiCore ™
- Viviluxe ™
- PureLock ™
- Aurora Superstars ™
- TruTip ™
- ImagineLED ™
- FlexFilament ™
Product Warranties
Wintergreen product warranties vary by product ranging from limited, small-term warranties to warranties up to ten years. Please refer to the product specification details to determine the warranty of products you are interested in, or consult with a Wintergreen sales representative. Warranties may be voided for product misuse or other factors deemed to be unnatural use of the product. Wintergreen stands by its products and is committed to protecting the interests of its customers and will replace products or reimburse the product purchase cost if a product fails to meet its warranty standards. All warranty issues should be addressed with your assigned sales representative.
Product Usage
Product usage varies by customer and includes:
- End User Usage - the product is bought and then used by the end user for visual display.
- Reseller Usage - the product is bought and then resold to other customers. Customers who purchase products, store them and fulfill them on their own through their own physical stores or online stores are permitted to do so in conjunction with the Wintergreen Customer Terms of Service Disclaimer.
- 3rd Party Marketplace Reselling Usage - Customers wishing to resell products outside of their own stores through 3rd party online marketplaces and shopping sites must request this in advance and be approved by Wintergreen to do so. Consult with your assigned sales representative to determine if you qualify to sell products in 3rd party online marketplaces.
- Drop Shipping Usage - Customers wishing to drop ship through Wintergreen must meet Wintergreen's drop shipping requirements and be approved to do so in advance. Consult with your assigned sales representative to determine if you qualify to be a drop shipper.
Product Collateral, Photos and Visual Merchandising
Active Wintergreen customers are permitted and encouraged to use approved product collateral. Wintergreen customers may use product collateral for one year from the time of initial purchase. The collateral may only be used specific to the products that were purchased. Our visual merchandising collateral supports the ability for all customers to benefit. Companies found to be misusing, stealing or otherwise misrepresenting Wintergreen products via this collateral are subject to immediate collateral removal unless corrective action is taken. Any use of Wintergreen collateral on non-Wintergreen branded products is prohibited.
Product Promotions and Deals
Wintergreen may offer special product promotions that are timing specific and include purchasing deadlines and special codes, which are enforced. Any shipping promotion excludes large commercial items and products going to Hawaii, Alaska or outside the U.S. Please refer to the promotion details and contact your assigned sales representative to determine if you are eligible.
Product Pricing and Minimum Advertised Price (MAP)
Wintergreen offers tiered discounts to all customers based on their total annual purchase amounts. For customers planning to resell products, please note that some products are subject to a Minimum Advertised Price (MAP) to ensure a baseline level playing field for all customers re-selling the same products. Please consult with your assigned sales representative to determine resell options and pricing based on MAP. Reselling products below MAP is considered a violation of the Customer Terms of Service Disclaimer. Customers found to be in violation of this will be required to adjust their product pricing immediately.
